Last updated: 2026-07-18
You may cancel your Selbi subscription at any time from your dashboard or by emailing support@selbi.app. Cancellation stops the next billing cycle from being charged — it does not retroactively refund the current cycle, which you have already paid for and which remains active until it ends (see "Billing-cycle behavior" below).
Subscriptions are billed monthly, in advance. When you cancel, your plan remains active (including your monthly credit and ticket allowance) until the end of the billing cycle you already paid for. Access ends at the end of that cycle; it does not renew.
Subscription fees already charged for the current billing cycle are non-refundable, except where required by law or at our discretion in cases of a demonstrable Service outage or billing error on our part. If you believe you were charged in error, contact support@selbi.app within 14 days of the charge and we will review it.
Additional credits purchased on top of your plan's monthly allowance are non-refundable once purchased, but do not expire at the end of the billing cycle in which they were bought — unused top-up credits carry forward while your subscription remains active.
Merchants on the Founding India Plan keep their locked price for the period stated on our Pricing page from their signup date, provided their subscription remains active and uninterrupted. Cancelling and re-subscribing later is treated as a new signup and may be offered at then-current pricing.
Email support@selbi.app with your account/store name and the billing cycle in question. We aim to respond within one business day.
Business details for billing correspondence are on our Contact page. Registered entity: Selbi Technology Pvt Ltd, GSTIN: 19AABCZ2140G1ZG.